Environmental Social and Governance Policy | Insurance brokers in Southend on Sea

Environmental, Social and Governance (ESG) Policy

Our Commitment

At LBH Insurance, we are committed to operating our business responsibly, ethically and sustainably. We recognise that strong Environmental, Social and Governance (ESG) principles support the long-term success of our business while helping us create positive outcomes for our clients, employees, business partners and the communities in which we operate.

As an independent insurance intermediary, we understand the important role our industry plays in supporting a more sustainable future. We are committed to continually improving our ESG performance and integrating responsible business practices into the way we work.

Our ESG approach is built around three key areas: Environmental, Social and Governance.

Environment

We are committed to reducing the environmental impact of our operations wherever reasonably practicable. While we recognise that our business has a relatively low environmental footprint, we continually seek opportunities to improve the way we operate.

Our environmental commitments include:

reducing waste and encouraging recycling;
promoting digital working practices to minimise paper consumption;
printing only where necessary and using double-sided printing as standard;
using energy-efficient lighting and equipment where practicable;
supporting green repair initiatives and the principles of the circular economy where appropriate;
considering environmental sustainability when selecting suppliers and business partners; and
working with our trade associations, insurers, networks and suppliers to support a lower-carbon future.

We believe that small, consistent improvements can make a meaningful contribution to reducing our environmental impact.

Social

Our people are at the heart of our business. We are committed to creating a workplace that is inclusive, supportive and respectful, where everyone has the opportunity to succeed.

Our social commitments include:

promoting equality, diversity and inclusion throughout the business;
providing a safe, healthy and supportive working environment;
supporting employee wellbeing, including mental health;
treating employees, clients and business partners with fairness, dignity and respect;
providing opportunities for learning, development and professional growth;
encouraging collaboration, teamwork and open communication; and
maintaining policies and procedures that promote ethical behaviour, integrity and accountability.

We believe that investing in our people enables us to provide better outcomes for our clients and strengthens our business for the future.

Governance

Good governance is fundamental to maintaining the trust and confidence of our clients, insurers, suppliers, regulators and employees

We are committed to:

conducting business honestly, fairly and with integrity;
complying with all applicable legal, regulatory and professional requirements;
maintaining effective governance, risk management and internal controls;
protecting confidential information and maintaining high standards of information security;
promoting ethical decision-making throughout the business;
supporting responsible sourcing and procurement;
encouraging openness, transparency and accountability; and
regularly reviewing our ESG objectives and business practices to support continual improvement.

Our governance framework supports our commitment to delivering professional, responsible and client-focused services.

Continuous Improvement

Environmental, Social and Governance expectations continue to evolve, and we recognise the importance of continually reviewing our approach.

We regularly assess our ESG objectives, monitor developments within our industry and seek opportunities to improve our environmental performance, support our employees and strengthen our governance arrangements.

By embedding ESG principles into our day-to-day operations, we aim to build a resilient and sustainable business that delivers long-term value for our clients, employees, business partners and the wider community.